Welcome to Eros ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Eros (the "App").

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Email address
• Phone number
• Company ID
• Account login credentials

b) Device Information

• Device type and model
• Operating system
• App version
• Device identifiers
• IP address

c) Usage Data

• Log data
• App interaction details
• Crash reports
• Diagnostic data

d) Location Information (If Applicable)

If location services are enabled, we may collect:

• Precise location (GPS)
• Approximate location

Location data is collected only with your permission.

2. How We Use Your Information

We use collected information to:

• Provide and maintain the App
• Authenticate users
• Improve app performance and features
• Provide customer support
• Send important service updates
• Ensure security and prevent fraud
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal data.

We may share information:

• With trusted service providers (hosting, analytics, cloud services)
• To comply with legal requirements
• To protect rights, safety, and security
• During business transfers (e.g., merger or acquisition)

All third-party partners are required to protect your data.

4. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your data at any time (see Section 7).

5. Data Security

We implement reasonable security measures including:

• Encryption (where applicable)
• Secure servers
• Restricted data access
• Regular security reviews

However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Object to processing

To exercise your rights, contact us at: info@eroselevators.com

7. Account & Data Deletion

You may request account deletion by:

• Contacting us via email
• Using in-app account deletion option (if available)

We will process deletion requests within a reasonable timeframe, subject to legal obligations.

8. Children's Privacy

Eros is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it immediately.

9. Third-Party Services

The App may use third-party services such as:

• Google Play Services
• Firebase
• Analytics providers
• Cloud hosting providers

These services may collect information in accordance with their own privacy policies.

10. International Data Transfers

Your information may be stored and processed outside your country. By using the App, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the App or on our website with a revised "Last Updated" date.