Custom Software Development Healthcare & Pharma
Lotus Hospital - Complete Multi-Branch Hospital Management System
End-to-End Hospital Management from Pharmacy to Patient Care
Client: Lotus Hospital
40%
Efficiency Increase
30%
Speed Increase
15%
Cost Savings
35%
Revenue Increase
The Challenge
Lotus Hospital operates multiple branches providing comprehensive healthcare services. As they expanded, managing operations across locations became increasingly complex and fragmented. Different departments used different systems - patient records in one place, equipment tracking in spreadsheets, pharmacy inventory manually managed, and staff coordination through phone calls and WhatsApp.
Patient records weren’t accessible across branches, equipment utilization was poorly tracked, inventory management was reactive leading to stockouts, and staff coordination required multiple phone calls causing delays and errors. The hospital had no real-time visibility into operations, revenue, or equipment utilization - decision-making was based on gut feeling rather than data.
Our Solution
We built a complete ecosystem combining a powerful web-based ERP for hospital administration and a mobile app that serves as both a social platform and operational tool for all stakeholders.
Web ERP Showcase
Mobile App Showcase
What We Built
Web ERP - Complete Hospital Administration
We created a centralized system managing the entire hospital operation. The comprehensive admin master handles patient management with complete demographics, hospital and branch configuration, modality and investigation management, equipment tracking, user management across all roles, consent forms, referral source tracking, and financial management.
Patient Management System: Complete patient lifecycle from registration to discharge. Staff register patients with full demographics, assign unique IDs, track complete medical history across visits and branches, and manage all patient interactions in one system. Color-coded interface with quick search makes managing thousands of patient records efficient.
Equipment & Investigation Management: We built complete equipment lifecycle tracking for all diagnostic equipment (CT Scan, MRI, X-Ray, Sonography, Color Doppler, etc.). The system tracks equipment status, assigns to branches, manages maintenance schedules, and monitors utilization. Investigation management defines all diagnostic services, sets pricing, configures report formats, and enables dynamic pricing across modalities.
Executive Dashboard: Real-time metrics showing investigation counts by type, patient flow (today’s patients, pending reports, pending prints), financial overview (patient dues, hospital dues, paid amounts), and branch-wise performance. Managers filter by date range, modality, investigation type, or reporting center for precise insights.
Referral & Lead Management: Systematic tracking of who referred each patient (doctors, channels, marketing sources), referral source performance analysis, and revenue tracking by referrer. This transformed informal referral relationships into systematic business intelligence.
Financial System: Complete billing with itemized investigation charges, multi-mode payment collection, outstanding dues tracking, hospital payables management, and expense tracking. Real-time revenue visibility enables data-driven financial decisions.
Mobile App - Operational Tool & Social Platform
The mobile app adapts to each user role, showing relevant information and features.
Doctor Features: View appointments by date with patient details, access complete patient history, see waiting lists in real-time, manage consultation schedules, and communicate with staff. Branch-wise patient view enables seamless multi-branch practice.
Technician Features: Receive investigation assignments with patient details, mark investigations completed, upload reports directly, and track pending work across branches. Eliminates paper-based workflows.
Ambulance Driver Features: Customer pickup management with patient name/contact, pickup address with maps, timing, destination, and special instructions. Drivers mark completions creating accountability.
Group Chat Communication: WhatsApp-style groups by department, branch, or project. Staff send messages, images, documents, @mention team members, and maintain conversation history. Replaces scattered WhatsApp groups with unified professional communication.
Social Engagement: The app doubles as a hospital social platform with birthday celebrations, blood donation camp announcements, hospital event updates, achievements showcase, and health tips. Creates community feeling and improves staff retention.
Task & TODO Management: Personal task lists with priorities, team task assignment, completion tracking, reminder notifications, and recurring tasks. Brings productivity tools into work context.
Waiting List & Appointments: Real-time waiting lists for efficient patient flow management. Staff view patients waiting for consultation, add walk-ins, and notify doctors when patients arrive.
Document Management: Upload patient documents from mobile - consent forms with digital signatures, medical reports, insurance documents, and referral letters. Everything attaches to patient records, accessible across branches.
Visit Planning for Doctors: External consultants view visit schedules across branches, see patient lists for each visit, update availability, and communicate schedule changes. Improves coordination with visiting specialists.
Technical Architecture
Laravel powers the web ERP with its mature ecosystem handling complex business logic, authentication, and database management. Flutter creates native-quality mobile apps for iOS and Android with Firebase for real-time chat, push notifications, and cloud document storage.
PostgreSQL provides ACID-compliant data storage crucial for healthcare. The relational model handles complex relationships between patients, investigations, equipment, staff, and branches. Redis caching reduces database load by caching active patient lists, equipment availability, and appointment data.
The multi-branch architecture uses branch-based data isolation with centralized management access. Role-based access control ensures users only see relevant data. Real-time sync between web and mobile means investigation assignments instantly notify technicians via push notifications.
Technology Stack
The Business Impact
Operational Efficiency: Staff productivity increased 40%. Patient registration time dropped from 10 minutes to under 3 minutes. Investigation turnaround improved 30% with immediate technician notifications. Doctor efficiency improved with anywhere-access to patient information.
Financial Gains: Revenue per equipment increased with better utilization tracking and scheduling. Outstanding dues collection improved 25% with systematic tracking. Operational costs reduced 15% through expense visibility. Referral-based patient flow increased 35% with targeted relationship building.
Patient Experience: Wait times reduced significantly with better flow management. Reports delivered faster via digital workflows. Multi-branch access provides complete history at any location. Patient satisfaction scores improved notably.
Management Visibility: Real-time dashboards show hospital performance across all dimensions. Management tracks revenue by branch, investigation type, and referral source. Equipment ROI is visible. Decision-making shifted from reactive to data-driven.
Scalability: The system easily scales as new branches are added. Opening a new branch requires minimal setup - configure in master data and start operations. All reporting and management visibility automatically include new branches.
Testimonials
What Made It Successful
Comprehensive Scope: We built the complete ecosystem from pharmacy inventory to ambulance coordination. This holistic approach eliminated integration headaches and data silos that plague piecemeal solutions.
Role-Based Design: Different user types see customized interfaces. Doctors, technicians, drivers, and administrators each see only what’s relevant to their work, reducing clutter and improving usability.
Mobile-First for Field Staff: Critical functions are mobile-accessible. Doctors review patients between surgeries, technicians update status from labs, drivers get assignments on the go.
Social Platform Strategy: Positioning the mobile app as a social engagement platform increased adoption. Staff wanted the app for birthday wishes and hospital news, then discovered operational features.
Multi-Branch From Day One: Building for multi-location operations from the start ensured scalability. Hospitals expanding to new locations don’t outgrow the system.
Real-Time Integration: Web and mobile sync in real-time. Changes made anywhere reflect everywhere instantly, preventing coordination issues from disconnected systems.
Ready to Transform Your Healthcare Operations?
Lotus Hospital demonstrates our ability to build comprehensive enterprise systems managing complex, multi-location operations. Whether you run hospitals, clinics, diagnostic centers, or healthcare networks, we can build integrated solutions streamlining your entire operation.
What We Can Build For You:
Complete hospital management ERP systems, multi-branch healthcare platforms, patient management and EMR systems, diagnostic center management software, pharmacy inventory and billing systems, medical equipment tracking solutions, healthcare mobile apps for staff and patients, and referral and lead management systems.
Let’s discuss your challenges and create a system that brings all your operations under one integrated platform.
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