JB Central - Unified Employee Super App for JB Pharma

The Challenge

JB Pharma’s workforce of 5,000+ employees across India was struggling with a fragmented digital ecosystem. Multiple internal apps for learning, attendance, HR, and operations meant employees juggled numerous logins and passwords daily. Each app had different interfaces, making information difficult to find and reducing productivity.

Field employees faced unique challenges navigating multiple apps between doctor visits with unreliable connectivity. HR struggled to push announcements effectively, and employees couldn’t quickly access policies or submit complaints. IT faced mounting security risks and helpdesk overhead from managing separate authentication systems.

JB Pharma needed a unified platform that would provide single sign-on access to all internal tools, centralize corporate information, enable quick access to critical data, and work seamlessly for both field and desk employees while reducing IT overhead.

Our Solution

We built JB Central - an employee super-app serving as the single entry point to JB Pharma’s entire digital ecosystem, combining single sign-on access, real-time incentive tracking, corporate information, and self-service features in one intuitive interface.

App Showcase

What We Built

Single Sign-On Portal

The unified access portal provides one-login access to six major applications: JB Pharma (company portal), JB Next (medical learning), JB Xplore (e-learning), JB Connect (communication), Workline (HR management), and JB Discover (sales enablement). Employees save 5-10 minutes daily while IT reduced password reset requests by 70%.

Core Features

Incentive Tracking: Real-time visibility into performance-based earnings with progress tracking, historical data, and detailed breakdowns.

Company Announcements: Push notifications ensure critical communications reach all employees with notification badges, rich media support, and read tracking.

Corporate Presentations: Organized repository of onboarding materials, product portfolios, training content, and policies with thumbnail previews and offline access.

Policies Repository: Instant access to HR policies, leave policies, compliance requirements, and guidelines with search and download capabilities.

Complaint Management: Structured system for reporting issues with status tracking, photo evidence support, and resolution analytics.

Contact Directory: Searchable employee and external contact database with direct calling, department structure, and automatic updates.

The app features intuitive bottom navigation (Home, General Info, Incentives, Queries), professional JB Pharma branding, and offline functionality for field employees.

Technical Architecture

Cross-Platform Development: Flutter ensures identical iOS and Android experiences with native performance, supporting devices from flagship to budget phones. Single codebase reduced development time by 40%.

Backend Infrastructure: NestJS microservices architecture separates authentication, content management, and analytics for independent scaling. MongoDB handles dynamic content while PostgreSQL manages structured data like employee records and incentives.

Single Sign-On: OAuth 2.0 and JWT tokens enable secure authentication across applications. Active Directory integration automatically manages access permissions based on roles.

Infrastructure: AWS with auto-scaling, CloudFront CDN for fast content delivery, Redis caching for performance, and Firebase for push notifications. Handles 5,000+ concurrent users with less then 200ms API response times. Offline-capable for field employees with automatic sync.

Technology Stack

Flutter

NestJS

MongoDB

PostgreSQL

AWS

Firebase

The Business Impact

Productivity Gains: Employees save 15 minutes daily (₹150M annually across 5,000 employees). Quick access to policies and contacts eliminates wait times.

Engagement: Daily active users increased from 30% to 85%. Employee NPS for internal tools improved from 32 to 76 within six months.

IT & Security: Password reset requests dropped 73%. Centralized authentication improved security. Single codebase reduced maintenance overhead and costs by 40%.

HR Effectiveness: HR queries decreased 60% through self-service. Onboarding time reduced 40%. Compliance training completion improved from 68% to 94%. Announcement read rates jumped to 92%.

Sales Impact: Medical representatives spend 12% more time with doctors. Real-time incentive tracking drives performance. Unified access improves coordination and information quality.

ROI: Development investment recovered within 8 months through productivity gains, reduced support costs, and improved business outcomes.

What Made It Successful

User-Centric Design: Extensive research with field and desk employees ensured the interface prioritizes high-frequency tasks while remaining accessible to varying tech literacy levels.

True Single Sign-On: Seamless authentication across the ecosystem - employees genuinely use one system, not six systems with a common menu.

Enterprise Security: Token-based authentication, encryption, and role-based access control met enterprise standards while improving overall security posture.

Offline Resilience: Robust offline capabilities ensure reliability for field employees regardless of connectivity.

Scalable Architecture: Microservices, optimized databases, and intelligent caching enable responsive performance for thousands of concurrent users.

Professional Polish: Consumer-app quality design with smooth animations and intuitive navigation elevates employee perception of company investment in their experience.

Ready to Build Your Enterprise Super-App?

JB Central demonstrates our ability to create sophisticated enterprise platforms that unify fragmented digital ecosystems while delivering measurable ROI.

What We Can Build For You:

Enterprise super-apps with single sign-on, employee engagement platforms, unified portals for multiple applications, mobile-first enterprise solutions, incentive tracking systems, policy repositories, contact directories, complaint management platforms, and analytics-driven organizational insights.

Let’s discuss your vision and create a unified employee experience that transforms productivity, engagement, and digital maturity.