Custom Software Development Manufacturing & Industrial
ElevatorPlus - Complete Elevator Service Management Platform
Automating Elevator Service Operations from Quote to Completion
Client: Accucia Softwares (In-House Product)
100+
Clients
20-40%
Cost Savings
50%
Efficiency
Multi
Languages
The Challenge
The elevator and lift service industry operates with unique complexities - managing installations, preventive maintenance contracts (AMC/PM), emergency breakdowns, spare parts inventory, field technicians, and multiple ongoing projects simultaneously. Despite being a critical service industry, most elevator companies were managing operations through a combination of spreadsheets, physical registers, and manual coordination.
Industry-Specific Pain Points:
Elevator service companies faced several operational nightmares. Creating quotations for new installations or AMC contracts required manual calculations considering equipment specifications, labor costs, spare parts, and service terms - a process taking hours and prone to errors. Missing preventive maintenance deadlines not only risked elevator breakdowns but also damaged client relationships and created safety hazards.
When elevators broke down, the emergency response was chaotic. Reception would receive complaint calls, manually assign technicians based on guesswork about availability and location, and struggle to track resolution status. There was no systematic way to know which technician was nearest, who had the right skills, or who was already overloaded with tasks.
Inventory management was particularly challenging. Spare parts worth lakhs were scattered across warehouses and service vans with no real-time visibility. Companies either faced stockouts during critical repairs or had capital blocked in excess inventory. There was no way to track which parts were used for which elevator, making costing and billing inaccurate.
Project management for elevator installations and modernization was manual and fragmented. Site supervisors maintained separate records, progress reports were compiled manually, and coordination between installation teams, procurement, and client communication happened through phone calls and WhatsApp messages. There was no centralized view of project status, timelines, or profitability.
The Market Need:
Elevator companies needed a comprehensive solution designed specifically for their industry - not a generic field service tool or construction project manager. The solution had to handle the entire lifecycle from lead generation and quotation through installation, commissioning, AMC management, breakdown response, and recurring maintenance. It needed to work for businesses ranging from 10-person operations to companies managing hundreds of elevators across multiple cities.
Our Solution
We developed ElevatorPlus as a complete cloud-based elevator service management platform available on web, Android, and iOS. The system is specifically designed for the elevator industry, automating every aspect of operations from initial quotation to ongoing maintenance and service delivery.
Product Showcase
Product Demo
ElevatorPlus - Complete Product Walkthrough
Comprehensive Features Delivered
Instant Quotation Generation
Creating accurate, professional quotations is now a matter of minutes instead of hours. The system maintains a comprehensive database of elevator models, components, labor rates, and service packages.
Smart Quotation System:
When creating a quote, users simply select the elevator type, capacity, floors, and service requirements. The system automatically calculates equipment costs, installation charges, AMC rates, and generates a detailed, itemized quotation. Users can customize terms, add discounts, include terms and conditions, and save frequently used configurations as templates.
The quotation module integrates with the lead management system, tracking which quotes convert to orders and analyzing win/loss patterns. This helps companies refine their pricing strategy and improve conversion rates. Approved quotations automatically convert to projects with all details pre-populated, eliminating re-entry.
AMC & Preventive Maintenance Management
This is the heart of ElevatorPlus - ensuring no maintenance contract or preventive maintenance schedule is ever missed.
Automated Reminder System:
- AMC expiration alerts 90, 60, 30, and 15 days before expiry
- Preventive maintenance due date tracking
- Automatic service schedule generation based on contract terms
- Monthly, quarterly, or custom PM interval support
- Client notification integration via WhatsApp and email
- Auto-assignment of technicians based on location and workload
The system maintains a complete history of all maintenance performed on each elevator, including checklists completed, parts replaced, and observations noted. This historical data helps predict failures and optimize maintenance schedules. For businesses, this feature alone has helped secure recurring revenue by ensuring timely AMC renewals and maintaining service quality.
Breakdown Management & Emergency Response
When elevator breakdowns occur, every minute counts. ElevatorPlus streamlines the entire breakdown response workflow.
Real-Time Breakdown Handling:
- Clients can register complaints directly through the app or portal
- System instantly notifies the control room with elevator details
- GPS-based technician tracking identifies nearest available technician
- Automatic task assignment with skill-matching
- Real-time status updates from technician to office to client
- Estimated time of arrival (ETA) calculation and communication
- Parts requirement identification and inventory check
- Complete breakdown resolution tracking with time logs
Technicians receive breakdown alerts on their mobile app with complete elevator history, previous issues, and access to technical manuals. They can update job status in real-time, request additional parts, or escalate to senior technicians when needed. The system tracks response time, resolution time, and client satisfaction for each breakdown, providing valuable service metrics.
Field Technician Management
Managing a distributed field workforce becomes simple with comprehensive technician tracking and management tools.
Field Force Features:
- Real-time GPS location tracking of all technicians
- Task assignment and job dispatch
- Daily work schedule with route optimization
- Attendance and leave management system
- Performance tracking (jobs completed, time taken, customer ratings)
- Technician skill and certification tracking
- Mobile app for technicians with offline capability
- Photo capture of completed work and site conditions
- Digital signature collection from clients
The location tracking feature has been particularly valuable - dispatchers can see exactly where each technician is, assign jobs to the nearest person, and provide accurate ETAs to clients. It has also improved technician safety and accountability.
Comprehensive Inventory Management
Complete visibility and control over spare parts and equipment across all locations.
Inventory Features:
- Multi-warehouse inventory tracking
- Low stock alerts and auto-reorder triggers
- Parts used tracking linked to jobs and elevators
- Vendor management and purchase order generation
- Stock transfer between warehouses
- Parts cost tracking for accurate job costing
- Serial number tracking for critical components
- Warranty management for parts
- Inventory valuation reports
The system prevents stockouts by alerting when critical parts reach minimum levels and suggests reorder quantities based on usage patterns. It also eliminates overstocking by providing visibility into actual consumption rates. For each job completed, parts used are automatically deducted from inventory and added to the billing, ensuring nothing is forgotten.
Project Management System (PMS)
For installation and modernization projects, ElevatorPlus provides robust project management capabilities.
Project Execution Tools:
- Project creation from approved quotations
- Gantt chart visualization of project timeline
- Task breakdown and milestone tracking
- Team assignment and workload management
- Material procurement tracking
- Site inspection checklists and quality checks
- Progress photos and documentation
- Client communication and approval workflows
- Project costing and profitability analysis
- Handover documentation and commissioning reports
The project dashboard provides a bird’s-eye view of all ongoing projects with status indicators, upcoming milestones, and any delays or issues flagged. Project managers can drill down into individual projects to see task-level details, resource allocation, and budget consumption. The system tracks actual vs. estimated costs and time, helping companies improve their estimation accuracy over time.
Customer Relationship Management (CRM)
Complete client lifecycle management from lead to long-term service contract.
CRM Capabilities:
- Lead capture and qualification
- Follow-up scheduling and reminders
- Quotation tracking and conversion analysis
- Client portal for service requests and history
- Multi-elevator management for enterprise clients
- Contract and document repository
- Communication history tracking
- Client satisfaction surveys and feedback
- Renewal opportunity identification
Clients can log into their portal to view their elevators, see maintenance history, request service, track ongoing jobs, and download reports. This transparency builds trust and reduces phone calls to the office. The CRM also tracks all interactions, ensuring no client falls through the cracks and providing insights into sales pipeline health.
Comprehensive Reporting & Analytics
Data-driven insights to optimize operations and drive business growth.
Analytics Dashboard:
- Operational Metrics: Jobs completed, response times, resolution rates, technician productivity
- Financial Reports: Revenue by service type, profitability by project, outstanding payments, cost analysis
- Client Analytics: AMC renewal rates, client satisfaction scores, repeat business patterns
- Inventory Reports: Stock levels, consumption patterns, procurement needs, inventory value
- Performance KPIs: SLA compliance, first-time fix rates, preventive vs. breakdown ratio
All reports can be filtered by date range, branch, technician, client, or elevator. Managers can schedule automated report delivery via email and export data to Excel for further analysis. The dashboard provides real-time visibility into business health, helping leadership make informed decisions quickly.
Multi-Language Support
Recognizing India’s linguistic diversity, ElevatorPlus supports multiple Indian languages.
Language Features:
- Interface available in English, Hindi, Marathi, Gujarati, Tamil, and other regional languages
- Seamless language switching for individual users
- Multilingual report generation
- Regional language support for client communications
This feature has been crucial for adoption - technicians who are more comfortable in their regional language can use the app effectively, improving data quality and user satisfaction. Client communications in their preferred language enhance the professional image and customer experience.
WhatsApp Integration
Leveraging India’s most popular communication platform for client engagement.
WhatsApp Automation:
- AMC renewal reminders
- PM schedule notifications
- Breakdown registration and status updates
- Technician assignment notifications
- Job completion confirmations with digital reports
- Payment reminders and receipts
- Marketing messages for new services
The WhatsApp integration keeps clients informed without requiring them to download separate apps or check emails. Response rates on WhatsApp are significantly higher than email, improving client engagement and reducing no-shows for scheduled maintenance.
Multi-Branch & Multi-Site Support
Built for scalability, supporting businesses operating across multiple locations.
Enterprise Features:
- Centralized control with branch-level autonomy
- Branch-wise reporting and performance comparison
- Cross-branch resource sharing and coordination
- Consolidated inventory across locations
- Head office dashboard with complete visibility
- Role-based access control for different management levels
Companies can operate ElevatorPlus across multiple cities while maintaining centralized oversight. Each branch manager has autonomy for their operations while head office gets consolidated views and can implement company-wide policies.
Technical Architecture
ElevatorPlus is built on modern cloud architecture designed for reliability, scalability, and performance.
Web Platform: The web application uses React.js for a responsive, fast interface that works seamlessly across desktops, laptops, and tablets. The dashboard-driven design provides role-specific views for management, dispatchers, sales teams, and support staff.
Mobile Applications: Native-like Flutter apps for iOS and Android ensure smooth performance across all devices. The mobile apps work offline, syncing data when connectivity is restored - crucial for technicians working in basements or remote locations. Camera integration allows instant photo capture of equipment, installations, and completed work.
Backend Infrastructure: Node.js with Express.js powers the backend API, handling complex business logic and integration requirements. PostgreSQL database ensures data integrity for critical business information including contracts, inventory, and financial records. Redis caching provides lightning-fast access to frequently accessed data.
Cloud Hosting: Hosted on AWS with auto-scaling, the platform handles growing user bases and transaction volumes seamlessly. Regular automated backups, disaster recovery protocols, and 99.9% uptime SLA ensure business continuity. CloudFront CDN delivers fast performance globally.
Security & Compliance: Role-based access control ensures users only see information appropriate to their responsibilities. Data encryption at rest and in transit protects sensitive business and client information. Comprehensive audit logs track all system actions for accountability and compliance.
Technology Stack
The Transformation Results
ElevatorPlus has transformed operations for over 100 elevator service companies across India, delivering measurable improvements in efficiency, cost savings, and business growth.
Operational Efficiency:
- 50% faster quotation generation saving hours daily
- 20-40% reduction in operational costs
- Zero missed AMC renewals with automated reminders
- 30% faster breakdown response times
- 100% paperless operations eliminating physical registers
Financial Impact:
Companies using ElevatorPlus report savings of lakhs annually through better inventory management, reduced missed maintenance penalties, faster quotation-to-order conversion, and improved resource utilization. The system has helped businesses scale revenue without proportionally increasing administrative staff.
Client Satisfaction:
The transparent communication, faster response times, and proactive maintenance have significantly improved client satisfaction scores. AMC renewal rates have increased as clients appreciate the professional, technology-driven service. The client portal reduces friction in service requests and builds long-term relationships.
Field Operations:
Technicians complete 20% more jobs daily with better routing and instant access to elevator history and technical information. GPS tracking has improved safety and accountability. The mobile app has eliminated paperwork, with digital job cards, checklists, and signatures streamlining field operations.
Business Intelligence:
For the first time, elevator companies have comprehensive data on their operations. They can identify their most profitable service types, best-performing technicians, most reliable equipment brands, and areas for process improvement. This data-driven approach helps companies make strategic decisions about resource allocation, pricing, and growth.
Scalability Achieved:
Companies have been able to take on more clients and projects without operational chaos. The system scales from managing 50 elevators to 500+ without breaking down. Multi-branch expansion becomes manageable with centralized control and standardized processes.
Testimonials
What Made It Successful
Industry-Specific Design: Unlike generic field service tools, ElevatorPlus was built from the ground up for elevator service companies. Every feature addresses real pain points we identified through extensive research and conversations with industry professionals. The terminology, workflows, and reports all reflect how elevator businesses actually operate.
Comprehensive End-to-End Solution: Rather than solving one problem, ElevatorPlus handles the entire business lifecycle - from lead generation through quotation, project execution, AMC management, breakdown response, and ongoing service. This comprehensive approach eliminates the need for multiple disconnected tools and provides a single source of truth.
Mobile-First Field Operations: Recognizing that much of elevator service happens in the field, we made the mobile app full-featured and robust. Technicians can complete their entire workflow from their phones - view assignments, access technical data, update job status, capture photos, collect signatures, and close jobs. Offline capability ensures they can work even in buildings with poor connectivity.
Multilingual Support: By supporting multiple Indian languages, we made the platform accessible to technicians and staff across India. This wasn’t just translation - it required understanding regional terminology and business practices. The multilingual support has been crucial for adoption in tier 2 and tier 3 cities.
WhatsApp Integration: Instead of expecting clients to download apps or check emails, we met them where they already are - on WhatsApp. This dramatically improved engagement rates and made professional communication accessible even for smaller elevator companies serving less tech-savvy clients.
Scalable Architecture: We built ElevatorPlus to handle everything from a 10-person operation to multi-city enterprises with hundreds of employees. The role-based access control, multi-branch support, and performance optimization ensure the platform grows with the business.
Continuous Evolution: We maintain close relationships with our clients, gathering feedback and rapidly implementing improvements. The platform has evolved significantly based on real-world usage, with new features and refinements added regularly.
Technical Highlights
Key Innovations:
- GPS-based intelligent technician dispatch system
- Offline-capable mobile app with automatic sync
- Automated PM/AMC scheduling engine with conflict resolution
- Real-time inventory tracking across multiple warehouses
- Gantt chart-based project visualization
- Multilingual interface supporting 6+ Indian languages
- WhatsApp Business API integration for automated communications
- Photo capture pipeline with automatic compression and cloud storage
Performance Achievements:
- Sub-2 second page load times
- Support for 500+ concurrent users
- 99.9% uptime maintained
- Handles 10,000+ jobs per month per client
- Offline mobile app sync handling MB-level data transfers
Transform Your Service Business
ElevatorPlus demonstrates our ability to build comprehensive industry-specific SaaS platforms. Whether you operate in facilities management, HVAC services, electrical maintenance, or any field service industry, we can build tailored solutions that streamline your operations and drive growth.
Our Enterprise SaaS Expertise:
- Industry-specific business management platforms
- Field service management systems
- Inventory and asset tracking
- Project management solutions
- Mobile workforce applications
- Multi-tenant cloud architecture
- WhatsApp and communication automation
- Analytics and reporting dashboards
Ready to digitize your service operations? Let’s discuss how we can build a platform specifically designed for your industry’s unique needs.
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